Legal
Subscriptions & refunds
Paid plans are launching soon. Reserving a plan is free and does not commit you to buy. When plans open, these terms apply to every paid plan: MedLex, Carecraft, Serein, Lumen and the Crown Pass.
How billing works
- You can pay monthly or yearly. The price, the billing period and the renewal date are shown before you pay.
- Plans renew automatically at the end of each billing period until you cancel.
- If a plan includes a free trial, you won't be charged if you cancel before the trial ends.
Cancel any time
You can cancel at any time from your account, or by emailing us. Your plan stays active until the end of the period you have paid for, and it won't renew. Your free features, and everything you have done so far, stay yours.
Your 14-day cancellation right
If you are a consumer in the UK, you have the right to cancel a new subscription within 14 days of buying it and get a full refund, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Because our apps are digital content you can use straight away, we will ask you at checkout to agree that access starts immediately. If you do, and you start using the paid features, the law lets us reduce or remove the refund.
Other refunds
Outside the 14 days, we don't normally refund part-used periods, but if something has gone wrong, such as a duplicate charge or a feature that doesn't work, please tell us and we will put it right. Refunds go back to your original payment method, usually within 5 to 10 working days.
Evinca recognition assessment fees are covered by the terms shown when you apply.
How to contact us
Email hello@healthcarecrownacademy.co.uk with the email address on your account and, if you have it, your receipt number. We will reply as soon as we can. Your statutory rights are not affected.
See also our terms of use and privacy notice.